FAQs

Once you register with dubaidutyfree.com, you can make your checkouts even shorter. With the information you provide in your Express Checkout settings on My Account, we'll fill in your forms for you the next time you check out. How much information you give us is completely up to you. Registering also lets you update your information and check your order status anytime. Plus you'll be able to receive e-mail updates and offers.

Yes, anyone with a credit card can place an order. If you do register at dubaidutyfree.com, however, you can make your checkout even shorter when you customize your Checkout settings at My Account. With the information you provide, we'll fill in your forms for you when you check out. How much information you give us is completely up to you.

Yes dubaidutyfree.com uses Secure Socket Layering (SSL) to encrypt your personal credit information including your credit card number before it travels over the internet. SSL technology is the industry standard for secure online transactions. Because we use SSL registering with dubaidutyfree.com and placing an order online at our site is just as safe as giving your credit card number over the phone.

The most common problems accessing our site are due to the version or settings of your browser. In order for our site to function properly we require the use of one of the following versions of browser
Netscape version 4.0 or higher
Internet Explorer version 4.0 or higher
AOL version 4.0 or higher

You can usually check the version of the browser you are using by clicking on the item "Abouthellip" under the "Help" icon. Additionally "Cookies" must be enabled on your browser.

Other browsers not listed above may work properly if they are SSL-compliant and can accept Cookies.

Due to the wide variety of settings and capabilities of individual monitors it is sometimes difficult to display the exact color and details of a particular product.

If you are unhappy with the quality of the images on your browser you may want to adjust the resolution of the monitor or the number of colors it displays. Information on modifying these parameters can be found in the monitors documentation.

We use Cookies to keep track of the items you add to your Shopping Cart. If after adding an item your receive the message "Shopping Cart Empty" you probably have Cookies turned off on your browser.

Cookies are very small text files placed on your hard drive (with your permission) by a web page server. They serve as your identification card and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.

Each browser has its own unique process for enabling Cookies. The simplest way to learn how to enable Cookies on your browser is to use the browsers "HELP" function and search for Cookies. A step-by-step guide to enabling Cookies can usually be found there.

Once you have enabled Cookies you will need to exit and reenter our site for the Cookie to take effect.