Corporate Responsibility

In October 2004, DDF launched the Dubai Duty Free Foundation, a charitable body founded under the auspices of His Highness Sheikh Ahmed Bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority and Chairman of Dubai Duty Free, to organise its Corporate Social Responsibility (CSR) initiatives and, most importantly, raise funds for worthy causes, specifically those aimed at benefiting children. The Foundation has since donated funds to several charities, both at home and abroad, and plays an active role in helping families and children in need.


As part of its Corporate Social Responsibility, Dubai Duty Free took part in many green initiatives including the United Nation’s Environmental Programme Clean Up the World Campaign, Clean Up Arabia, the Dubai Airports Clean Up Day and Clean Up UAE.  Recently, the operation launched its own 'Plastic Recycling Drive' to help combat the global environmental issue of waste and landfill.


Dubai Duty Free has managed to instill that sense of Corporate Social Responsibility across the company, encouraging staff to become involved in initiatives such as The Moodie Report Great Travel Retail Educathlon, which saw over 3,000 staff walked and ran 7km at Dubai Autodrome. They raised US$46,000 to support a group of local regional educational charities nominated by leading travel retailers including SOS Children’s Village (Brazil), Alia Primary School (Bahrain), Lotus Flower Trust (India), Lycée Jean Baptiste Point du Sable (Haiti) and Karatas Village School (Turkey).


The operation also rallied behind three of its employees who participated in the ‘Great Asian Cycling Challenge’ in Vietnam and Cambodia, as part of its support for the Dubai-based charity organisation Gulf for Good. Recently,  the operation send two of its employees to a 6-day trekking for  a cause - ‘The High Atlas Challenge in Morocco’ to raised funds to help build the fifth boarding house for Education For All (EFA) in the High Atlas Mountains.


In May 2014, as part of the operation's support to the travel retail industry-led Hand in Hand for Haiti initiative, President of Haiti Michel Martelly opened the US$1.5 million Dubai Duty Free Sports Complex in Haiti during the official inauguration of Lycée Jean-Baptiste Pointe du Sable. The school was built as a humanitarian response to the catastrophic Haitian earthquake of January 2010. 


Other philanthropic initiatives supported by Dubai Duty Free in 2013 include a Dhs3 million donation to support the Ramadan campaign by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to provide clothing to a million needy children around the world. Dubai Duty Free continuously provides financial assistance and other support related to education, school construction, medical needs and much more.


The 40 local and 53 overseas charities that the Dubai Duty Free Foundation has supported since 2004, when it began, are a clear manifestation of its ongoing commitment to the community.


Health, Safety & Environment

Dubai Duty Free recognizes and is committed to reducing the Environmental impacts and health and safety risks associated with the storage and retailing of goods. It is the Company’s policy to operate an Integrated Management System in accordance with ISO 14001: 2015 and ISO 45001:2018. The overall objective of our HSE policy is the provision of a safe and environmentally friendly operation for our employees, customers and neighbours.

The Company is committed to the concept of continual improvement and uses the Integrated Management System as an improvement tool. Environmental and safety issues are viewed as core business values.

Working Successfully towards OUR OBJECTIVES:

The DDF Management Team is committed to the leadership, implementation, development and continuous improvement of the integrated management systems, policies, procedures and work practices and shall:

  • Purchase products which are not damaging to the environment either by their manufacture or use.
  • Prevent pollution, reduce waste and minimise the consumption of resources.
  • Encourage environmental protection among suppliers, subcontractors and other stakeholders.
  • Educate, train and motivate employees to carry out their works in a safe and environmentally responsible manner.
  • Ensure that compliance with all applicable UAE health and safety and environmental legislation and other requirements to which the company subscribes which relate to its environmental aspects and occupational health and safety hazards is achieved as a minimum.
  • Identify and control hazards and risks so that employees and others can be protected from danger.
  • Investigate, analyse and take corrective action for all reported incidents and potentially work related ill health.
  • Maintain safe working environment with adequate welfare facilities.

The Company will set and monitor specific improvement objectives to assist with the achievement of these overall objectives.  All employees are required to understand, implement and maintain the ethos of the company’s policy statement. This policy statement will be reviewed on an ongoing basis for effectiveness and relevance to the business.

A copy of the HSE Policy is available at the Dubai Duty Free Office Building –Main Reception and in all Dubai Duty Free Customer Service counter inside the Dubai Airports and anyone can request for it.